> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ankra.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# ankra support

> Create and track Ankra support requests

## ankra support

Create and track support requests for your organisation.

Every request is reviewed by Ankra AI before it reaches the team, which may
enrich it or flag low-quality submissions. Use --force on create to submit a
flagged request anyway.

ankra support create --subject "Nodes NotReady" --description "..." --cluster prod
ankra support list
ankra support get \<ticket-id>
ankra support comment \<ticket-id> --message "Any update?"
ankra support close \<ticket-id>

## ankra support attach

Attach screenshots or images to a support request

```bash theme={null}
ankra support attach <ticket-id> <file>... [flags]
```

**Flags**

| Flag             | Default | Description                                           |
| ---------------- | ------- | ----------------------------------------------------- |
| `-o`, `--output` |         | Output format: json or yaml (default: human-readable) |

## ankra support close

Close a support request

```bash theme={null}
ankra support close <ticket-id> [flags]
```

**Flags**

| Flag    | Default | Description                  |
| ------- | ------- | ---------------------------- |
| `--yes` | `false` | Skip the confirmation prompt |

## ankra support comment

Add a reply to a support request

```bash theme={null}
ankra support comment <ticket-id> [flags]
```

**Flags**

| Flag              | Default | Description                                           |
| ----------------- | ------- | ----------------------------------------------------- |
| `-m`, `--message` |         | Reply message (required)                              |
| `-o`, `--output`  |         | Output format: json or yaml (default: human-readable) |

## ankra support create

Create a support request

```bash theme={null}
ankra support create [flags]
```

**Flags**

| Flag             | Default     | Description                                                               |
| ---------------- | ----------- | ------------------------------------------------------------------------- |
| `--category`     | `technical` | Category: technical, account, billing, bug, feature\_request, other       |
| `--cluster`      |             | Optional related cluster (name or ID)                                     |
| `--description`  |             | Detailed description of the issue (required)                              |
| `--force`        | `false`     | Skip the review prompt and submit even if flagged or a possible duplicate |
| `-o`, `--output` |             | Output format: json or yaml (default: human-readable)                     |
| `--severity`     |             | Optional severity: low, medium, high, critical                            |
| `--source`       | `cli`       | Origin of the request: cli or agent                                       |
| `--subject`      |             | Short summary of the issue (required)                                     |

## ankra support get

Show a support request and its replies

```bash theme={null}
ankra support get <ticket-id> [flags]
```

**Flags**

| Flag             | Default | Description                                           |
| ---------------- | ------- | ----------------------------------------------------- |
| `-o`, `--output` |         | Output format: json or yaml (default: human-readable) |

## ankra support list

List support requests

```bash theme={null}
ankra support list [flags]
```

**Flags**

| Flag             | Default | Description                                           |
| ---------------- | ------- | ----------------------------------------------------- |
| `-o`, `--output` |         | Output format: json or yaml (default: human-readable) |
| `--page`         | `1`     | Page number                                           |
| `--page-size`    | `25`    | Page size                                             |
| `-q`, `--query`  |         | Filter by subject text                                |
| `--status`       | `[]`    | Filter by status (repeatable)                         |